Your domain verification is pending or failing

Not added — no domain configured. Emails send from receipts@koarge.com.

Verifying — records added, Koarge is checking. Normal for a few hours.

Verified — working. Emails send from your domain.

Needs attention — it was verified and has stopped. Sending has reverted to receipts@koarge.com.

Give it a few hours before assuming something's wrong — DNS propagation is genuinely slow and nothing you do speeds it up.

If it's still pending the next day, check the records. In order of likelihood:

1. The name field is wrong. Registrars that auto-append your domain are the usual culprit — see Send emails from your own domain.

2. A value got truncated or altered. Compare character by character against your screen.

3. Records were added to the wrong place. If your DNS is managed somewhere other than your registrar, records added at the registrar do nothing.

4. A record was saved but not published. Some registrars need a separate save or apply step.

It worked and stopped. Almost always something changed on the DNS side:

• Records were deleted or edited during other DNS work

• You moved your domain to a different registrar or DNS provider

• Your registrar changed something on your behalf

• The domain expired or is expiring

Check the records are still present and match what Koarge shows. Re-add anything missing.

Nothing breaks. Emails fall back to receipts@koarge.com automatically, so buyers still get receipts and download links. You lose the branding and some deliverability, not the function.

If your records are correct, present, and have been for a day, contact support with your domain name.

• Send emails from your own domain

• Brand your emails

• Which emails Koarge sends